Personal Domain Manager

What if managing a domain name was much easier? One of the top items on our clients' wish list is that they don't have to manage their own domain name. Having a two accounts, one with a domain registrar and one with your hosting company is silly and much more complex than it needs to be.

Enter Personal Domain Manager. A real "human being" who manages your domain name for you at no additional charge. We never dreamed of using the term "human being" as a marketing advantage, but in this day and age, humans seem to be a rare breed.

For years many clients have used a seperate domain registration company for their domain names. And that's perfectly fine. But this prevents us from helping our valued clients manage their domain names. That ends today! We're now able to provide one place for your domain name registration and hosting. No more forgetting your passwords, no hassles in changing your DNS or updating your contact information, along with hosting we can take care of the management of your domain as well.

How? Simple. Allow us to transfer your domain name to our new domain registrar and we'll take care of the rest. Of course the domain name always remains yours to take with you if you ever wish to switch services. No more worries about domain renewals as long as your account is hosted by us, we automatically renew your domain. You're already used to our hands-on 24/7 support and services for the hosting of your web site. Now you can get that for your domain name as well.

Most importantly: Your domain name remains YOURS. We help manage the domain, but it is always your domain and you can move it to any hosting company you wish. Although, if you move it, you lose the benefit of this valuable service.

For more information about having your domains managed by our Personal Domain Manager, please inquire about it to our customer service team: customerservice@thesupportdesk.com or just click here: Ask A Question. If you already have an account with us and we've registered your domain, then you already have this service include with your account.

If you've registered your domain name at another registrar and want to get the service you deserve from a Personal Domain Manager including automatic renewals, not having to deal with multiple companies, Domain Name Service changes or make any future contact changes yourself. Just follow the following two easy steps:

• Provide us with the user name and password for your account with your current domain registrar. We'll take care of everything from here.

OR

• Make sure the domain contact info is up to date, unlock the domain name and request that we transfer it to our registrar. We'll then guide you through the process.

If you choose to have us guide you through the process of transferring your domain, the following are the steps our Personal Domain Manager will help you with:

1. You've registered your domain name at another registrar and want to transfer the domain.
2. Unlock the domain: Log into your domain registrar's account and make sure the domain you wish to transfer is unlocked. Different registrars call this different things, but basically if the domain is not unlocked it cannot be transferred.
3. Confirm the Registrant and Administration Contacts: This contact information must up to date and accurate because the receiving registrar will use this information to contact you via the email addresses provided in these contacts. The receiving registrar can ONLY use these email addresses and none other. This contact information is the only way you can control the domain.
4. Authorization Code: If your domain is not a .com or .net, the current registrar must provide a special code called an Authorization Code to you and you have to provide this code to the receiving registrar so that the domain name can be transferred.
5. Now that the above items are complete, you are now ready to request that the receiving registrar begin the transfer process. This begins with you providing them with your credit card.
6. The receiving registrar sends an email to the Administrative contact with a link to a special web page where the Admin contact can approve the transfer.
7. Receiving registrar begins the process of transferring the domain by requesting the transfer from the current registrar.
8. Admin contact may be requested to confirm with the current registrar that they wish to allow the transfer to take place.
9. Current registrar releases the domain to the receiving registrar.
10. Receiving registrar sends a confirmation email to let the owner know of the successful transfer.
11. Now you are given control of your domain name at the new registrar.
12. You can now change the DNS settings, lock the domain, set it to auto-renew, and update any contact information.

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